IT Strategy / Organizational DesignJune 1, 2025
IT Operating Model & Transformation Roadmap
Defined the full IT Operating Model, service catalog, interaction model, and governance.
StrategyOperating ModelGovernanceIT Transformation
Problem
IT lacked a unified operating model, clear roles, and standardized engagement practices.
Approach
Ran workshops, defined functions, service lines, RACI, capabilities, and transformation roadmap.
Solution
A future-state Operating Model enabling structured service delivery and accountability.
Impact
1. 50% clarity improvement in roles & responsibilities. 2. Strengthened IT-business alignment. 3. Enabled multi-year roadmap execution.