ITSM / GovernanceApril 1, 2024
Change Management Transformation (CAB Revamp)
Revamped the change management and CAB processes achieving a large improvement in compliance and quality.
ITSMCABGovernanceComplianceProcesses
Problem
Low compliance with change management, frequent unplanned outages.
Approach
Redesigned CAB workflows, approval hierarchy, communication plan, and risk matrix.
Solution
A standardized, auditable change management framework.
Impact
1. 50% increase in change compliance. 2. Reduced change-related incidents. 3. Improved audit readiness.